FAQs

How do I buy something?

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Do I need to sign up to buy?

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I have forgotten my password, now what?

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I have forgotten my username, now what?

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What methods of payment are accepted?

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Why don't you ship to my country?

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How much is shipping?

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How long will it take for my items to arrive?

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How do I get a refund?

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How do I return / exchange items?

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What if I change my mind?

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How do I know what size I am?

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How do I download a product?

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What payment security do you have?

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Do your products contain dairy or gluten?
All our blends and powders contain no dairy or gluten. Everything is manufactured in our own factory in Germany in a nut-free facility.

Are your products organic?
Our ingredients are sourced directly from farms, some are sourced through importers who deal direct with farms. Organic ingredients have limited supply and can change the flavor profile from season to season.

What is the shelf life?
All blends and powders have a full 24 months best before date (from production) and are shelf stable. We recommend storing in a cool dark place, preferably in an airtight container.

What do I do if I change my mind and want to return the order?
If you have changed your mind about your purchase, please send an email to [email protected]
Please note: there is a 14 day return period, and we cannot accept any product that has been opened or tampered with. All refunds are processed on receipt of returned goods.

What do I do if my order has the incorrect shipping address?
If you have provided the incorrect delivery address, please get in contact with us at [email protected] stating the order number and an the correct alternative delivery address. Please note that a change of address is only possible within 2 hours after placing an order – we process and dispatch super fast!

When will my order be dispatched?
Orders are dispatched within 24 hours after we receive your order.

If we haven’t answered your questions, please feel free to get in contact with us and we will do our best to help you!

Pregnancy and Breastfeeding safe?
All of our superfood latte’s are completely safe for consumption during pregnancy and lactation and for persons under the age of 15. This is due to our latte’s being made up solely of organic whole food ingredients.

Are they vegan?
Yes, everything we sell is 100% vegan.

 

Why do the spices in my Superfood Latte float?
All of the ingredients included in the formulation of our Mermaid Latte (as with all of our products) come from wholefoods that are simply dried and ground. This means that no instantisers, thickeners or extra sugars are added to enhance the solubility of the spices. As such our spices may float to the top of your latte but you can rest assured it’s because they are the real deal. If you really would like to stop this from happening we suggest frothing the milk as this tends to keep them held in suspension a bit longer.

 

What are they used for – How do you make a superfood latte?
LattePowder Latte’s are the answer to your coffee free dreams. If you can’t tolerate caffeine but miss your morning ritual then our latte’s are sure to satisfy your cravings whilst also being good for you! With not a single bit of caffeine insight you can rest assured you will still be getting your morning pick-me-up or 3pm fix our latte’s are suitable for consumption at all times of the day.

So now you want to know how to prepare the most amazing caffeine free latte of your life? Simply choose whichever of our delightful Super food Latte’s you like.

First – In a small cup or glass place 1-2 teaspoons of powder (increase or decrease to flavor preference)
Second – pour in a little hot, chilled or dairy milk alternative about 20ml (a big tablespoon) and mix so that the powder is combined well
Thirdly – pour in the remaining milk ( about 180ml ) to make up your latte.

 

What are adaptogenic herbs/what are they good for?
Adaptogenic herbs have been traditionally used across multiple modalities to promote general feelings of balance and increased vitality. Our herbs are simply the whole dried herbs that have been ground down into powder so you know you are getting all of the good stuff without worrying about consuming any form of extract or refined components. By adding adaptogenic herbs into our latte’s we are ensuring you won’t miss your morning pick-me-up as these guys will keep you feeling great all day long without any caffeine induced crashes.